At Interneeds we do our best to keep our customers happy. All of our customers are important to us no matter how large or small the order, and If  you have any questions or are unhappy with your goods in any way, give us a call. If you require some assistance in setting up your goods then ring us and our technical advisors will be happy to talk you through the process.

Problems do occasionally occur, and we will do our best to rectify the situation as quickly as possible with  minimum inconvenience to you. We guarantee at our discretion to refund, replace or repair free of charge within 12 months of your invoice date any goods proven to be faulty by design or workmanship, provided that the goods have not been misused, modified or attempted to be repaired by anyone other than the manufacturer, and provided that the said goods have been stored operated and maintained within the manufacturers specified conditions.

Any damaged goods on arrival must be reported within 7 days of receipt by the purchaser. Contact us first either by telephone, e-mail or fax, then return the goods in the original packaging ( if possible) using some form of postal insurance. We cannot be held responsible should you return an item uninsured which gets lost in the post.

Should you purchase something and then find it does not suit your requirements if there is no fault with the goods then you are not entitled to a refund. We will give you as much advise as possible where required, but cannot be held responsible for the suitability of a products use in a particular situation. However we are not inflexible - give us a call and we will see what we can do to rectify the situation. In some curcumstances, we will restock if the item hasn't been especially bought in. There is a 30% restock fee.

WHEN YOU DO SEND A PRODUCT BACK TO US, INCLUDE AS MUCH DETAILS PERTAINING TO THE SALE AS POSSIBLE. RECENTLY WE HAVE HAD A FEW RETURNS WITH NO INFORMATION CONTAINED WITH THEM. WE ARE NOT PSYCHIC SO IT WILL BE PUT ASIDE UNTIL THE OWNER CONTACTS US. AN EMAIL ADDRESS IS VERY USEFUL TOO.

OVER 85% OF OUR RETURNS ARE PRODUCTS WHICH WORK PERFECTLY, SOMETIMES IT CAN TAKE AS LONG AS 1 HOUR TO REPLICATE A PROPER TEST AND IT TIES UP OUR RESOURCES WHILE THE TEST TAKES PLACE. IF THE PRODUCT WORKS PERFECTLY THEN A TESTING FEE OF £7.50 WILL APPLY TO COVER OUR LABOUR COSTS. IF IT'S FAULTY, IT'S OUR RESPONSIBILITY AND YOUR RIGHTS ARE NOT EFFECTED. MOST OF THE TIME A SIMPLE PHONE CALL OR EMAIL IS THE SOLUTION, SO PLEASE CONTACT US BEFORE RETURNING A PRODUCT, WE PRIDE OURSELVES WITH OUR AFTER SALES SERVICE.

THIS IS VERY IMPORTANT, IF YOU ARE SENDING BACK FAULTY GOODS FROM OUTSIDE THE UNITED KINGDOM, THEN YOU MUST MARK THE PACKAGE RETURNING FAULTY GOODS TO COUNTRY OF ORIGIN 0%TAX IF YOU DO NOT AND WE INCUR ANY CHARGES WE WILL NOT ACCEPT THE PACKAGE BACK UNDER ANY CIRCUMSTANCE

e-mail: trade@av1.co.uk
Fax: 01634 827656 / +44 1634 827656 Tel: 01634 315195 / +44 1634 315195